Tu cuenta no tiene acceso

Recientemente adquirí una clave para probar el early acceso de PoE 2, el 18 de este mes me llego un mensaje de que banearon mi cuenta porque alguien entro y no era yo (sí que era yo, porque pone mi ciudad). El caso es que me han mandado un código para poder conectarme, pero cuando inicio el juego me dice que no tengo acceso al early acces y no puedo introducir el codigo que me han dado que, se supone, se hace desde el launcher. Que puedo hacer? A alguien mas le ha pasado? le mande un correo (dos de hecho) al servicio tecnico pero he sido fuertemente ignorado parece.

Google Translate (English):
I recently got a key to try out PoE 2 early access. On the 18th of this month I got a message that my account was banned because someone logged in and it wasn't me (it was me, because it says my city). The thing is that they sent me a code to be able to log in, but when I start the game it tells me that I don't have access to early access and I can't enter the code they gave me, which is supposed to be done from the launcher. What can I do? Has this happened to anyone else? I sent an email (two in fact) to the technical support but it seems that I have been strongly ignored.